Core returns pipeline
When a customer initiates a return, the item enters our pipeline. We receive, inspect, grade, and route it to the right outcome — all while keeping your systems updated.
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Returns management
Turn returns into recovered revenue
We process, grade, refund, and liquidate your product returns end-to-end — integrating directly with your OMS and WMS so you never lose visibility or margin.
98%
Returns processed within 48 hrs
3X
Higher recovery vs traditional channels
50+
OMS & WMS integrations supported
24H
Average refund processing time
What we do
A complete returns lifecycle,handled for you
From the moment a return request is initiated to final disposition — whether that's a customer refund, restocking, or liquidation — we manage every step.
Returns processing and grading
Every returned item is received, inspected, and graded against your quality standards. We categorize products as like-new, refurbishable, damaged, or unsalvageable — giving you full transparency on asset condition.
Visual inspectionFunctional testingCondition grading
Customer refund management
Refunds are triggered automatically based on your rules — once an item passes intake inspection, we process the refund to your customer through the original payment method or store credit, whichever you prefer.
Automated triggersMulti-method refundsDispute handling
OMS & WMS integration
Our platform connects directly with your order management and warehouse management systems. Return statuses, inventory updates, and refund confirmations flow bi-directionally in real time — no manual syncing required.
API-firstReal-time syncBi-directional
Liquidation & cash recovery
For items that can't be restocked, we liquidate through our network of secondary market buyers and resellers. You receive the proceeds minus a pre-agreed commission — turning dead inventory into recovered cash.
Secondary marketsTransparent commissionBulk & lot sales
How it works
End-to-end returns flow
From initiation to final disposition, every returned item follows a clear, trackable process through our system.
Integration architecture
Our returns platform acts as the central hub, connecting your existing systems through secure APIs. All data flows bi-directionally so your inventory, orders, and financials stay perfectly in sync.
Liquidation & commission model
When returned items are not fit for restocking, our liquidation engine finds the best buyer. You receive the sale proceeds minus our pre-agreed commission — a fully transparent revenue recovery model.
Integrations
Plugs into your existing stack
We support direct integration with the platforms you already use — no rip-and-replace required.
Commerce
Commerce platforms
Shopify, Magento, WooCommerce, BigCommerce, Salesforce Commerce Cloud
Warehouse
Warehouse management
ShipBob, Deliverr, Fulfil.io, NetSuite WMS, Manhattan Associates
Finance
Payment & ERP
Stripe, PayPal, Adyen, NetSuite, SAP Business One, QuickBooks
Direct API connectivity across commerce, warehouse, and finance systems.
Want the full technical breakdown?
For detailed documentation on our returns processing engine, grading algorithms, integration specs, and liquidation marketplace — visit our FlipFlow AI solution page.
API documentation
Grading specifications
Integration guides